Trend Service One™
Helping You to Prepare For, Withstand and Rapidly Recover from Threats
Essentials
Complete
EXTEND YOUR TEAM
24x7 Phone, Email and Support Portal case submission
Priority handling
Priority handling
White Glove Onboarding Service: start-up meeting, product/solution introduction, deployment guidance
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Designated Service Manager: monthly status meetings, quarterly business reviews & accelerated defect fixes
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MAXIMIZE EFFECTIVENESS & SKILLS
Product updates and upgrades including threat intelligence updates
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Access to on-demand training, knowledgebase, best practices, admin and operational guides
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Product Health check and advisory; upgrade assistance
(On-demand for Essentials customers)
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Roadmap sessions and beta program invitations
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Access to cybersecurity and CISO experts
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DETECT & RESPOND FASTER
Targeted Attack Detection: Proactive threat prediction with 24x7 monitoring of any targeted attack, reponse guidance, access to a threat expert, and monthly reports
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Managed XDR: Proactive threat prediction with 24x7 monitoring of XDR alerts, investigation & response with proactive outreach including IoC sweeping, IoA hunting, root cause analysis, impact analysis, incident prioritization, response guidance and access to Managed XDR threat analysts
(customer must subscribe to Trend Micro XDR solutions)
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Trend Micro Incident Response service : service to investigate and help you recover from attack, whether the assets being attacked are protected by Trend Micro or a third-party
priority scheduling of paid service engagement
guaranteed access with one yearly IR service engagement included